Customer Service

Janliving Delivery and Returns

We hope you love shopping with Janliving. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Janliving late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.订单在中午12:00(太平洋标准时间)之前订购,在7至9个工作日内到达。

Shipping and Delivery
Merchandise total *STANDARD
15—21 day shipping **
7—14 day shipping **
Next business day **
Up to $50 $15 $20 $20
$50.01—100.00 $10 $15 $15
$100.01—150.00 $5 $10 $10
Over $150.01 $0 $0 $0

*before tax and additional charges
**after processing if ordered by 12:00 noon PST

Returns and Replacements

We want you to be completely happy with your Janliving order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Gifts

When returning a gift, a Jaliving Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Janliving store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Janliving Gift Card.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Janliving order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Janliving to process your return.

Question and Answer

Question 1: Your company is a professional manufacturer of accessories?

Answer: Our company is a professional manufacturer of jewelry, and our company has been doing jewelry for ten more years.

Question 2: what is the scope of your main business? Can you mix it up in small quantities?

Answer:Our website is all in stock, supporting small batch batch mixing.

Question 3: is the quality of your accessories good?

Answer: our intentions and professionalism determine the quality of our products.

Copyright © 2013-present Jan, Inc. All rights reserved.